Got questions about how PixieBooks works? We’ve put together answers to some of the most common queries to help you get the most out of your experience. From setting up your account to syncing with Xero, it’s all here. If you can’t find what you’re looking for, our support team is just a message away.
Watch this quick video (2 mins) to see how easy it is...
Watch this quick video (2 mins) to see how easy it is...
You can disconnect PixieBooks from Xero directly from your PixieBooks dashboard.
Sign in at app.pixiebooks.com, locate the organisation you want to manage, and select Disconnect from Xero. You’ll be asked to confirm before the connection is removed.
If you’re unable to find the disconnect option, or the connection doesn’t remove as expected, contact us at
[email protected] and we’ll help you resolve it.
If you can log into your business’s Xero account but don’t have the permissions required to connect your organisation to PixieBooks, you’ll need to ask your Xero account administrator to complete the first part of the setup.
Once they’ve connected the Xero account and selected your organisation, you’ll need to ask them to either:
Once PixieBooks is connected to your organisation, you’ll be able to log into the PixieBooks dashboard with your Xero account at app.pixiebooks.com to view your account and manage your subscription.
Send this link to your accountant or organisation administrator so they can read the step-by-step instructions or follow along with the video:
If you don’t have access to your Xero account, you can still use PixieBooks, but you won’t be able to set up or manage the connection yourself.
You’ll need to ask your accountant or Xero organisation administrator to either:
Send this link to your accountant or organisation administrator so they can read the step-by-step instructions or follow along with the video:
Yes. If you’re unhappy with PixieBooks for any reason, you can cancel your subscription via the PixieBooks dashboard.
If you encounter issues that cannot be resolved through the troubleshooting guide or would like to report a PixieBooks error, please fill the form or send us an email at [email protected].
Scan this QR code and send a picture of a receipt.*
PixieBooks will message you back with the extracted data and correct tax code.
Don’t worry: no sign-up is necessary and we won’t spam your number with marketing messages.
*Can’t scan the QR code? Send the receipt to 07555636363.
Simply tap the button below and send a picture of a receipt.*
PixieBooks will message you back with the extracted data and correct tax code.
Don’t worry: no sign-up is necessary and we won’t spam your number with marketing messages.
*Can’t see the button? WhatsApp the receipt to 07555636363.
