This issue can occur when you’re creating a new organisation in PixieBooks and your phone number is still connected to a different organisation.
Why this happens
A phone number can only be linked to one PixieBooks organisation at a time.
If you try to add your phone number while it’s still connected to another organisation, PixieBooks won’t be able to complete the setup. When this happens, you may be taken to a “Something went wrong” page.
What to do instead
If your phone number is already connected to another organisation:
- When you reach the Add your number step, skip this step for now.
- Complete the rest of the setup without adding your phone number.
You can add your phone number later once it’s been removed from the other organisation.
How to get back to your dashboard
If you’re taken to the “Something went wrong” page:
- Open a new browser tab.
- Go to app.pixiebooks.com.
- You’ll be taken directly to your PixieBooks dashboard.
From there, you can manage your organisations and phone number connections.
Need to move your phone number?
To use the same phone number with a new organisation, first remove it from the existing organisation in your PixieBooks dashboard. Once it’s been disconnected, you’ll be able to add it to the new organisation without any issues.
